ORDER SUPPORT

Orders typically ship within 3-5 business days via UPS. However, to avoid overstock and waste, our shop produces items only after orders are placed, which may result in longer wait times. If you have not received your order within two weeks, please reach out to our support team for assistance.

Merchandise can only be returned within 30 days if it arrived damaged or if the incorrect order (must be un-worn and un-washed) was sent. This policy helps us minimize waste and focus on supporting important causes. Please note that customers may be responsible for return shipping costs.

Please fill out the support form below this Q&A to request a return.

Once your order is handed over to UPS, an automated tracking number will be generated and sent to the email address provided during checkout. If you do not receive a tracking number within one week of your purchase, please reach out to our support team for assistance.

No, Prodijex does not offer exchanges at this time.

Our support team aims to respond within 48 hours. Thank you for your patience!

Orders can only be canceled within 24 hours of purchasing (if it has not been shipped). Please fill out the support form as soon as possible to ensure your order is properly canceled.

The shipping address can only be changed if the item has not been shipped.

Please fill out the support form below this Q&A to request a change of address.

Mistakes happen. We get it!

Depending on the item and its availability, we may issue a refund or adjust your order on our end as needed.

Please fill out the support form below this Q&A to request a size change.

Please contact the shipping provider for you order (UPS).

Our merchandise is thoughtfully crafted in partnership with local small businesses and vendors. While the added costs of production, shipping, distribution, and supporting meaningful causes may reflect in our pricing, your purchase makes a difference. 70% of the profits are directed to organizations that help amplify our mission, while also supporting small businesses in your community. Thank you for being part of the change!